DPSM Mission, Vision, Goals and Values

Vision
Mission
Business Strategic Goals
Values
 

Vision
"The Directorate of Public Service Management will be a customer-driven organisation with a culture of excellence in delivering innovative Human Resources Management policies and productivity initiatives that empower the public service to make consistent, informed and effective decisions."

 

Mission
"The Directorate of Public Service Management exists to provide efficient and effective human resources management policies and productivity initiatives for and in partnership with ministries, employees and other stakeholders through human resources management policy formulation, monitoring and evaluation, research, technology and productivity improvement initiatives to facilitate public service performance."

 

Business Strategic Goals
In order to achieve the above Vision and Mission, the following are DPSM Business Strategic Goals:
 
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to develop and facilitate the implementation of attractive Human Resources Management (HRM) policies in the public service,
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to provide responsive HRM processes and procedures,
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to continuously improve service delivery in the public service,
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to implement HRM service delivery strategy which meets customer expectations,
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to foster harmonious relationships between DPSM and its customers,
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to implement improved operational strategies in the following areas:
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Resource management
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Staff welfare
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Simplified method and procedures
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Service delivery

 

Values
The manner of conducting business within the directorate will be guided by the following values:
 
bullet Customer service is our most treasured product. We will inculcate a culture of excellence in our employees to courteously provide expeditious quality service to our customers/stakeholders.
bullet Our staff is our most valuable asset. We will provide for their welfare, development and motivation to ensure continuous success of the Directorate.
bullet We believe in the importance of formal and informal openness and the spirit of togetherness. In this regard, we will enhance communication through effective communication strategy.
bullet We believe in recognition and in this regard we will reward performance and provide opportunities for employee participation.
bullet Our service to customers shall at all times be transparent. We undertake to deliver a service that will be free from bias, discrimination and subjectivity.
bullet Upholding professional ethics is one of our most cherished values. We undertake to maintain professional ethics by being honest, caring, accessible and committed in order to derive pride and joy in our work.
bullet We uphold the principle of Botho. This will be inculcated in the manner of conducting business within DPSM, which will be guided by honesty, caring, openness and respect for all.

 

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